Call Center Agents - Pretoria

Call Centre Agents at Sidqcon PTY( Ltd ) International Campaign



• Contract to Permanent position ( Full time only )

• 222 Central Street, Pieter Niethling Building, PCC Building,

Pretora, First floor 0001 ( Pretorous Street inbetween KFC and Chickin Lickin its

Central Street ask for

PCC Building)

• Basic salary R3000 plus good commission structure

• Night shift working hours from 16:00PM – 3:00AM

• No transport provided

• Preferably people in and around Pretoria CBD

• Free 5 days training ( No payment )



Sidqcon is a US based marketing firm, having its support office in South Africa through its subsidiary and is looking to expand its team.



We are looking for highly talented professional who has energy and passion to to be a part of World Class team. We offer excellent salary package and career growth potential.



As a Customer Service Rep, you will be responsible for:



Resolve customer complaints via Calls, Emails, Web chat etc.



Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.



Taking ownership of customer issues reported and seeing problems through to

resolution



Researching, diagnosing, troubleshooting and identifying solutions to resolve customer

queries.



Build sustainable relationships and trust with customer accounts through open and

interactive communication



Following standard procedures for proper escalation of unresolved issues to the

appropriate internal teams



Provide prompt and accurate feedback to customers



Ensure proper closure of all issues.



Document knowledge in the form of knowledge base tech notes and articles



Logging and keeping records of customer/employee queries



Skills Required:



Result driven



Fast learner



Seek the key success factor of doing new things in a very short time



Good observer



Have a clear thought about industry and product



Excellent communication and decision-making skills.



Strong problem-solving skills



Excellent client-facing skills



Strong phone contact handling skills and active listening



Ability to multi-task, prioritize, and manage time effectively



Education:



At least holds matric.



Experience:



A minimum working experience of Two years in marketing.